Terms & Conditions

Meal Delivery Guidelines

  • Meal Confirmation:
    1. After childbirth, confirm your meal start date and delivery address with customer service at (909) 910-0285 (text messages accepted). Provide your order number, name, and meal start date. Inform us of any special delivery instructions.
    2. For any issues after delivery, contact customer service directly at (909) 910-0285.
    3. Special requests must be submitted by 12:00 PM (noon) the day before for processing.
    4. Meals are delivered before noon daily, but exact times cannot be guaranteed due to traffic and route considerations.
    5. Refrigerate meals upon receipt and reheat thoroughly before consumption.
    6. Please pay the remaining balance within three days after the meal service starts.
  • Meal Cancellation & Refund Policy:
    • Full refund for cancellations before the meal service starts (If the payment is made by credit card, a 3% credit card processing fee will be deducted).
    • For mid-service cancellations, the package price will be recalculated based on the following rates and issue a refund:
    Less than 14 Days 14+ Days 21+ Days
    Herbal Meal $120 / Day $113.5 / Day $109.5 / Day
    Classic Meal $110 / Day $103.5 / Day $99.5 / Day
    Vita Meal $99 / Day $92.15 / Day $88.35 / Day
    Low Carb Meal $85 / Day $80 / Day $77.15 / Day
    Easy Meal $110 / Day n/a n/a
    Optional Postpartum Herbal Drink $10 / Day $10 / Day $10 / Day
    Optional Sheng Hua Tang $10 / Day $10 / Day $10 / Day
    • If service is terminated before 30 days, complimentary gifts must be returned or purchased at full price:
      • Postpartum Belly Wrap: $25
      • Du Zhong Capsule: $35
  • If meal is defective, a one-time replacement or a refund for the item will be provided, with no additional compensation.
  • Please report any food allergies upon ordering.
  • Our meals are not medical treatments. Consult a healthcare professional if needed.
  • Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant.